At Thanos Lift, we want buying a lift to be as easy and worry-free as possible. You can cancel your order any time before it ships, completely free of charge.
If you have questions, please email support@thanoslift.com.
Cancellations (Before Your Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Email support@thanoslift.com any time, and we'll reply during business hours (Mon to Fri, 9am to 6pm EST).
Once your order has shipped, it can no longer be cancelled for a full refund. It will be treated as a return under the terms below.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any return and exchange process.
Not all orders are eligible for return once they have shipped. We order our products directly from the manufacturer, so if the manufacturer will not permit a return, we cannot offer one. This varies on a case-by-case basis. Please contact us if you would like specific information about your product.
Due to the high cost of LTL freight shipping, any outright return will incur a 25% restocking fee plus return shipping costs. If you are replacing the product with something else, we may be able to help cover some of the costs depending on the product.
You have 30 days from the date you received the item to start a return. If a product page lists a different return policy, that policy overrides this general 30-day policy.
Shipping Times
We do our best to get your order to you as quickly as possible. We provide estimated shipping times based on what our suppliers and freight companies tell us.
Some delays are unavoidable and outside of Thanos Lift's control. We appreciate your patience and understanding. Thank you for your business.
Please Read the Following
When you make a purchase from Thanos Lift, you acknowledge the following:
- I understand I am to inspect the shipment on delivery, note any damage, take pictures and send them to Thanos Lift within 24 hours of delivery.
- I understand that I am responsible for the cost of return shipping and the cost of shipping a new product in the case of a refund or exchange.
- I understand that products must be returned unopened and unused, and that a restocking fee applies.
- I understand that if my order has left the warehouse, I cannot receive a full refund.
- I understand that if I return my order once it has shipped, I am responsible for return shipping fees and a 25% restocking fee.
- I understand that shipping estimates are estimates only and may change due to factors outside the control of Thanos Lift.
- I agree that I will not cancel my order or file a chargeback because of a delivery delay or because an estimated delivery time turned out to be incorrect due to factors outside the control of Thanos Lift (such as manufacturing and logistics constraints of our partner companies).
Damages
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, note it on the delivery receipt when signing. If your item arrives damaged, email us photos of the damage, the packaging and the shipping label, along with a brief description.
Photos and videos of freight damage must be sent within 24 hours of delivery, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty
Warranties vary by manufacturer. See individual product pages for details. Warranty claims cover defects that show up over time and with use. Damage that occurred in shipping and was not reported at delivery is not a warranty claim.
Returns
Customers are responsible for all return shipping charges, or redelivery fees caused by customer error, unless otherwise stated on the product page.
Individual items may have different refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@thanoslift.com. Refunds are issued to the original payment method used to place the order.
Chargebacks
Our team is here to help you resolve any issue. We've made our policies as fair as possible, and we'll respond quickly and do all we can to find the best solution.
If you have not received a product, or have an issue with a product you did receive, please contact us first so we can help. Please do not file a chargeback for an issue we can resolve together. Fraudulent chargebacks will be disputed and may be reported to the appropriate authorities.
All customers agree that they have read, understood and agreed to the terms above.
Contact Information
Questions about Cancellations & Refunds should be sent to us at:
Business Name: Thanos Lift
Email: support@thanoslift.com
Phone: +1 (307) 342-4307
Customer Service Hours: Mon to Fri, 9am to 6pm EST