Orders Processing
All orders are processed and shipped within 5-8 business days and shipped out using a fully tracked freight carrier. Because car lifts are large and heavy, our chosen LTL freight carriers deliver your items from our warehouse by truck. Please note that processing times may vary depending on the product. See below for any exceptions.
Order Confirmation
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment for the purchase. As soon as we receive your order, we reach out to our suppliers to confirm that it is in stock and available for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and contact you by email. If your item is available for shipment (within 5-8 business days), we will process the charges and submit the order for shipment.
Order Shipment
If your order is in stock and we process the charges, it will ship within 5-8 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse, to the email address you provided at checkout. If you do not receive tracking information from us within 9 business days of your order, feel free to follow up with us at support@thanoslift.com.
We do not ship outside the USA.
Changing Address
If your order has been processed or shipped and you'd like to change your address, we will do our best to accommodate the change. Please expect delays for all address changes. Any additional charges from our freight companies because of the change will be paid by the customer. No exceptions apply.
Shipping Times
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know about new orders so they ship as soon as possible. If a customer decides to cancel an order because a shipment did not arrive within the estimated time frame, the customer is responsible for all associated shipping charges, fees, warehouse storage costs and any other fees associated with the order. Chargebacks filed for shipping delays will be disputed.
Most orders ship out within 5-8 business days. Once the order ships, it takes 4-5 business days to be delivered. (Estimated delivery: 9-13 business days.)
Please note that shipping times may vary by product.
Shipping Options
Our standard curbside freight delivery is always completely free. It usually takes 9-13 business days to arrive after you submit your order. Liftgate service is included for residential deliveries.
Upgraded delivery options may be available for an additional charge. Please contact us for a quote before ordering:
- Threshold Delivery: the item is brought onto your porch or into your garage or another sheltered area.
- White Glove Delivery: the item is brought into your room of choice, with all boxes and packaging removed.
Inspect on Delivery
Before signing, check the packaging and parts for damage. If anything is damaged, note it on the delivery receipt, take photos and email us within 24 hours. See our Cancellations & Refunds policy for details.
Contact Information
If you have any questions or concerns about our shipping policy, please contact us:
Business Name: Thanos Lift
Email: support@thanoslift.com
Phone: +1 (307) 342-4307
Customer Service Hours: Mon-Fri 9am-6pm EST